Privacy Policy

Effective Date: November 27, 2024

At Coconut, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us, whether you are a customer, employee, business partner, or website visitor. We adhere to strict privacy standards and comply with all applicable data protection laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as well as other relevant privacy regulations.

Please read this Privacy Policy carefully to understand how your personal data is handled by Coconut.

1. Information We Collect

We collect personal information in a variety of ways, including when you interact with our website, purchase our products, subscribe to our services, or engage with us in other ways. The types of information we collect may include:

  • Personal Identifiers: Name, email address, phone number, mailing address, and other contact details.
  • Payment Information: Billing address, credit card details, and payment transaction history.
  • Transactional Information: Purchase history, product preferences, and transaction details.
  • Online Activity Information: IP address, browser type, device information, cookies, and browsing behavior on our website.
  • Customer Feedback: Responses to surveys, customer service interactions, and feedback submitted through our website or other communication channels.
  • Employment Information: If you are an employee, we may collect information such as your employment history, contact information, and payroll details.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services and Products: To process your orders, manage your account, and provide customer support.
  • To Improve Our Offerings: To enhance our website, services, and products based on your preferences and feedback.
  • To Communicate with You: To send you order updates, promotional materials (if you’ve opted in), and other communications related to your interactions with Coconut.
  • To Process Payments: To securely handle payments and prevent fraud.
  • For Legal and Compliance Purposes: To comply with applicable laws, respond to legal requests, and protect our rights, property, and safety.
  • To Conduct Business Operations: To manage our internal operations, conduct audits, and analyze data for business insights.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who assist us in fulfilling services (e.g., payment processors, shipping companies, cloud storage providers, and marketing partners). These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
  • For Business Transfers: In the event of a merger, acquisition, or sale of Coconut or its assets, your personal data may be transferred as part of that transaction.
  • For Legal Compliance: We may disclose your information if required by law or to respond to legal processes, such as subpoenas, court orders, or regulatory inquiries.
  • With Your Consent: We may share your information with other third parties if you have explicitly consented to such sharing.

4. Your Privacy Rights

As a California resident, you have specific rights regarding your personal data under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to Access: You may request to know what personal information we have collected about you over the past 12 months.
  • Right to Deletion: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
  • Right to Opt-Out: You may opt-out of the sale or sharing of your personal information with third parties.
  • Right to Correct: You may request that we correct any inaccurate personal information that we have about you.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA/CPRA.

To exercise your rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within the timeframes required by law.

5. Data Security

Coconut takes the security of your personal information seriously and employs industry-standard security measures to protect it from unauthorized access, alteration, or destruction. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
  • Access Control: We restrict access to personal data to authorized personnel only and implement controls to ensure the integrity and security of your data.
  • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

Despite our efforts, no security system is completely foolproof, and we cannot guarantee the absolute security of your information. If you believe your data has been compromised, please contact us immediately.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather analytics. These technologies help us understand how you interact with our website, personalize content, and improve our services.

  • Essential Cookies: These cookies are necessary for the website to function and cannot be disabled.
  • Performance and Analytics Cookies: These cookies help us track website usage and improve functionality.
  • Marketing Cookies: We may use marketing cookies to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences by adjusting the settings in your browser. Please note that disabling certain cookies may impact your experience on our website.

7. Children’s Privacy

Coconut does not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will delete that information as soon as possible.

If you are a parent or guardian and believe we have collected information from your child, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update the policy, we will post the updated version on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:

Coconut
315 SE Main St
Minneapolis, Minnesota 55414
privacy@coc0nut.com
1-844-262-0688

We will respond to your inquiries in a timely manner and make every effort to address your concerns.

By using Coconut Corporation’s services or website, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.